News Story

PWC’s Fleet Maintenance Department has been recognized for outstanding operations by the National Association of Fleet Administrators with their Top 100 Fleets in America Award for the second year in a row. PWC ranks as #26, up from #30 last year.  NAFA’s 100 Best program identifies and encourages the ever-increasing levels of performance improvement and innovation within the fleet industry. The goal of the 100 Best is to foster pride in the industry, build recognition within the national fleet community, increase levels of productivity and operational effectiveness, and to encourage more individuals to consider fleet operations as a career choice.

To be considered for this distinguished award, PWC was evaluated on Fleet composition, management, and overall operations. Applicants had to demonstrate excellence in 12 key areas:

• Accountability

• Use of Technology & Information

• Collaboration

• Creativity

• Performance Recognition and Celebration

• Evidence of a High Trust Culture

• Financial Management

• Doing it Right the First Time

• Quick Efficient Turnaround

• Competitive Pricing

• Staff Development

• Resources Stewardship

PWC earned distinction in Use of Technology and Information, Staff Development, and Financial Management this year.  Several years ago, Chief Administrative Officer Susan Fritzen set a goal for Fleet to become a Blue Seal Shop, the gold standard of any automotive operation.  Since then, the staff has been working diligently to get there and has accomplished the following:

• Currently 11 individuals hold ASE Certifications from the National Institute for Automotive Service Excellence.
• Some staff have multiple certifications in vehicle repairs and specialized areas.
• 4 employees have Master Certifications, 1 has a double-master, 2 are Service Consultants, 7 have EPA 609 Refrigerant Systems Certifications.   
• Fleet Manager Jim Scaccia obtained his Certified Automotive Fleet Manager (CAFM) Certificate last year.  Jim is credited with leading his staff by example while demonstrating the importance of continuous growth and development.

As part of their commitment to continuous improvement, PWC’s Fleet staff collaborate with other fleets from across the country, NAFA, and other professional organizations to conquer challenges the industry is facing, including high costs of vehicles, parts, and outsourced services; keeping up with everchanging technologies; and sustainability through new initiatives and creativity.  Fleet will also join others across the country in celebrating National Automotive Service Professional Month in June.

Congratulations to Fleet on this much-deserved accomplishment!