News & Events

Fayetteville, N.C.- For a third year in a row, PWC’s Fleet Management Department has been recognized for outstanding operations by the National Association of Fleet Administrators (NAFA) with their Top 100 Fleets in America Award. This year, PWC ranked 8th in the nation. PWC has been progressing up the rankings over the last three years. PWC ranked 26th last year and in 2023, ranked 30th. NAFA’s 100 Best program identifies and encourages the ever-increasing levels of performance improvement and innovation within the fleet industry. The goal of the 100 Best is to foster pride in the industry, build recognition within the national fleet community, increase levels of productivity and operational effectiveness, and to encourage more individuals to consider fleet operations as a career choice.

To be considered for this distinguished award, PWC was evaluated on Fleet composition, management, and overall operations. Applicants had to demonstrate excellence in 12 key areas:

• Accountability
• Use of Technology & Information
• Collaboration and Creativity
• Energy Management
• Performance Recognition and Celebration
• Evidence of a High Trust Culture
• Financial Management
• Doing it Right the First Time
• Quick Efficient Turnaround
• Competitive Pricing
• Staff Development
• Resources Stewardship

“We are fortunate to have a well trained staff who make it a point of pride to keep PWC vehicles running safely and smoothly” said James Scaccia, Fleet Manager for Fayetteville PWC. “Our customers rely on our crews to keep the lights on and the water flowing and our crews rely on us to make sure every vehicle is working properly so that they can continue to do their work quickly, efficiently and cost effectively.”

As part of their commitment to continuous improvement, PWC’s Fleet staff collaborate with other fleets from across the country, NAFA, and other professional organizations to conquer challenges the industry is facing.

Fayetteville, N.C.- The Fayetteville Public Works Commission has been recognized by the United Way of North Carolina with a 2025 Spirit of North Carolina Award. 

The Spirit of North Carolina Award offers United Ways in North Carolina an opportunity to honor organizations and individuals who exemplify the “spirit” of their community. Winners meet specific standards of achievement and are nominated by their local United Ways.  This is the 19th time PWC employees have earned this distinction.  Last year, PWC pledged $110,576 to the United Way of Cumberland County and had 40 Marquis givers (&1,000+).  Since 1997, PWC employees have pledged over $2.6 million dollars to fund vital non-profits in our community that actively serve residents who need it.

“I’m incredibly proud of our team for earning this recognition. This award is a testament not just to our company’s values, but to the generosity and compassion of every employee who gives their time, talent, and treasure to support our community.” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. 

The 2025 Spirit Award specifically recognizes PWC as Leaders in Volunteering.  The United Way of Cumberland County provided the following narrative when nominating PWC for this award: “We have the privilege of working alongside many community-minded partners. However, few demonstrate the consistency, innovation, and heart for service that PWC brings to our community daily. PWC sets the bar for public service. Their commitment to sustainability, reliability, and community engagement doesn’t just power homes—it powers hope, opportunity, and progress. And it doesn’t stop there. PWC’s leadership utilizes a Community Advisory Group to ensure the voices of our neighbors are heard in shaping the services we all depend on. They don’t just serve our city—they listen, they innovate, and they invest in a stronger future for all of us.”

“PWC exemplifies what it means to lead with purpose, to serve with integrity, and to uplift our community every step of the way,” said Scott Embry, Executive Director/CEO of the United Way of Cumberland County.  “For decades, they have remained one of our top-giving organizations, and this award is a well-deserved reflection of their generosity, dedication, and the faith they have placed in us to serve those in need.”

The United Way of North Carolina recognized 62 Spirit of North Carolina Award winners for the year 2024, representing 17 local United Ways. These companies and organizations not only demonstrated excellence in their United Way campaign but are building a philanthropic culture community-wide.

The United Way of Cumberland County’s mission is to improve lives across Cumberland County by strategically raising and investing resources that successfully impact prioritized human service and health needs while working in effective and innovative partnerships with direct provider agencies.

The Fayetteville Public Works Commission (PWC) has earned the American Public Power Association’s (APPA) Safety Award of Excellence for safe operating practices in 2024. PWC earned the Diamond award in the category for utilities with 250,000 to 999,999 worker-hours of annual worker exposure.

“Achieving the highest award for safety from the APPA is a testament to the dedication and hard work of every employee at PWC,” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “Promoting safety is a core value for PWC. This ensures that not only do we do the right thing in making sure our employees end the workday safely, but also helps to control costs for both the organization and for our ratepayers.”

More than 200 utilities entered the annual Safety Awards for 2024. The entries are placed in accordance with their number of worker-hours and ranked based on the most incident-free records and overall state of their safety programs and culture during 2024. The incidence rate is based on the number of work-related reportable injuries or illnesses and the number of worker-hours during 2024, as defined by the Occupational Safety and Health Administration (OSHA).

Some of the initiatives PWC was recognized for to achieve this national award include:

• Maintaining a low incident rate
• Enhanced safety training and daily job safety briefings to prevent incidents from occurring
• A safety reporting system and safety audits to promote best safety practices and correct unsafe behavior before an incident occurs
• Investment in safety equipment and PPE

As a result of this commitment to safety, PWC has seen a marked reduction in workplace incidents and an overall improvement in employee confidence regarding their safety on the job.

“Harnessing electricity to keep our communities powered is vital work that can be dangerous, even deadly, if the proper attention isn’t paid to tried-and-true safety practices,” said Jon Beasley, Chair of APPA’s Safety Committee and Vice-President of Electric Cities of GA. “This award honors utilities that hold fast to these practices and – in doing so – put the safety of their personnel and their customers above all else.”

APPA has conducted the Safety Awards annually for more than sixty-six years. APPA is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide.

PWC has earned their seventh Diamond level Reliable Public Power Provider (RP3) ® designation from the American Public Power Association for providing reliable and safe electric service.

The RP3 designation, which lasts for three years, recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. Criteria include sound business practices and a utility-wide commitment to safe and reliable delivery of electricity. PWC joins more than 250 public power utilities nationwide that hold the RP3 designation.

“Receiving an RP3 designation is a great honor signifying a utility has demonstrated commitment to industry best practices,” said Jeremy Ash, Chair of APPA’s RP3 Review Panel and General Manager at Kansas City Board of Public Utilities, Kansas. “And ultimately, the culture developed from this pursuit of excellence and continued improvement through the RP3 program results in measurable value delivered to the local community.”

PWC is proud of its work delivering incredible value to our customers.  In managing a 1,400-mile distribution and transmission system comprised of 37,853 streetlights and 32 substations, as well as operating the Butler-Warner Generation plant, we ensure reliable, safe, and affordable services for a community of more than 223,000 people.

“This designation reflects the dedication and hard work of our team in ensuring safe, affordable electric services for our neighbors at a reliability rate among the best of all electric utilities in the Country,” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “We are proud to be recognized among the top public power utilities in the nation, and we will continue striving for excellence for our community.”

To learn more about PWC’s award-winning services, visit www.FayPWC.com.

Fayetteville, N.C.- Fayetteville Public Works Commission’s (PWC) Chief Operations Officer for the Water Resources Division, Mick Noland and Chief Financial Officer, Rhonda Haskins, have announced their intent to retire, effective January 1, 2025. 

“Over the years, PWC has led in delivering safe, reliable, cost-effective services to our customers by maintaining strong leadership across our organization,” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “I thank Mick and Rhonda for their unwavering dedication to PWC and the greater Fayetteville and Cumberland County area as they look forward to the next season of their careers.”

During his 31-year career of service at PWC, Mick Noland has led the Water Resources Division in meeting changing regulatory requirements as well as leading his team in winning numerous awards recognizing the Company’s commitment to safe water supply. Additionally, he served as PWC’s Interim CEO/General Manager for nearly a year. Upon his retirement, Mick will have capped 48 years of dedicated service to North Carolina, Cumberland County, the City of Fayetteville, and their citizens.

“Serving the residents of the PWC service area has been a professional pleasure to say the least.” said Mick Noland, Chief Operations Officer for Water Resources. ““I am grateful for all the good work, helping residents, and supporting communities during my tenure at PWC.” 

Misty Manning has been promoted to the new Deputy Water Resources Officer position for Fayetteville PWC starting Monday, August 5, 2024. Ms. Manning joined PWC in 2010 as a Water Engineer and has grown within the organization to the role of Water Resources Engineering Manager and served as Interim Chief Operations Officer for Water Resources in 2022. A native of Cumberland County, Ms. Manning graduated from N.C. State with a degree in Civil Engineering.  She is a Professional Engineer and recently completed the United Way Leadership Development Program.

It is planned that Ms. Manning will succeed to the position of Chief Operations Officer for Water Resources in January 2025. 

Rhonda Haskins has served as Chief Financial Officer (CFO) since June 2018. Prior to her CFO appointment, she served as the Director of Financial Planning for 17 years. She joined PWC in 1994 and has been critical in PWC’s commitment to financial excellence for over 30 years. She holds both the North Carolina Certified Public Accountant and Certified Global Management Accountant certification and is a member of the N.C. Association of CPAs and the American Institute of CPAs.

“It is bittersweet to be saying goodbye to PWC and the people here after 30 years,” said Rhonda Haskins, Chief Financial Officer of Fayetteville PWC. “So many members of the Finance Division have played a pivotal role in PWC’s success and financial responsibility, something we are all very proud of, and I leave the organization in very capable hands.”

Rhonda Graham has been named Deputy Finance Officer for Fayetteville PWC starting Monday, August 5, 2024. Ms. Graham joined PWC in 2017 as the Budget Manager and has served as Controller since 2021. As Controller, she managed financial reporting, general ledger, payroll, accounts payable, and accounts relievable functions. That includes overseeing PWC’s Annual Comprehensive Financial Report. Ms. Graham is a past board member of the United Way of Cumberland County and serves on their Community Impact Council.

It is planned that Ms. Graham will assume the role of Chief Financial Officer in January 2025_._

Fayetteville, N.C. – The Fayetteville Public Works Commission (PWC) is thrilled to announce it has been recognized with the 2024 Gold Award for Exceptional Utility Performance by the Association of Metropolitan Water Agencies (AMWA). PWC is one of five utilities in the nation recognized for this prestigious award this year.

“This one organization [Association of Metropolitan Water Agencies] represents water utilities from all 50 states and again, PWC is up at the top,” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “I want to thank Mick Noland and the entire Water Resources Team for everything they have done. It takes the efforts of everyone, whether it’s a crew in the field or staff in the office, working together and contribute towards making PWC a national leader in providing safe drinking water.”

PWC was recognized for this award due to our continuing commitment to our cutting-edge water treatment technology and dedication to providing safe and reliable drinking water. As a founding member of the Partnership for Safe Water, PWC has worked to exceed environmental standards, focusing on reducing industrial pollution and PFAS in our source waters. Because of PWC’s advocacy for safe drinking water, PWC’s water treatment facility hosted the EPA’s announcement of new national drinking water standards earlier this year. 

“We are immensely proud to be recognized for our management excellence in drinking water utilities,” said Mick Noland, Chief Operations Officer for the Water Resources Division of PWC. “This award is a testament to our dedicated team’s hard work and our commitment to sustainability, safety, and customer satisfaction.”

As PWC celebrates being recognized as a national leader, we remain committed to continue providing safe and reliable water services to our customers while remaining good stewards of the environment.

Fayetteville, N.C.- Today the U.S. Department of Energy (DOE) announced that Fayetteville PWC (PWC) is a U.S. Department of Energy Awardee and will receive a multi-million dollar matching grant to install new software and advanced technologies to improve electric reliability for customers. The mission of the Energy Department is to ensure America’s security and prosperity by addressing its energy, environmental and nuclear challenges through transformative science and technology solutions. Learn more at energy.gov.

PWC applied for $11,436,783 grant through the Grid Resilience and Innovation Partnerships (GRIP) Program. In addition, there is a recipient cost share of $12,299,571. The funds will support PWC’s Situational Awareness and System Automation Solutions to install technology engineered to allow for PWC to quickly and easily manage the energy distribution system, protecting infrastructure and improving the reliability of the system. The goal is to improve the System Average Interruption Duration Index (SAIDI) by 25%. For PWC customers, this will mean they will experience shorter power outages.

“Our goal is to provide customers with safe, reliable and affordable electric services,” said Jon Rynne, Chief Officer for PWC’s Electric System Division. “The technology funded by this Department of Energy grant will allow PWC to quickly isolate an outage, quickly and safely restore services, and improve reliability for customers.” 

One of the technologies made possible by this program will be the Distributed Energy Resource Management System (DERMS). DERMS will provide the platform necessary for real‐time monitoring, management, and dispatch of resources. The DERMS platform will enable PWC to fully leverage its three planned new solar farms, which will come online over the next three years.

A final component of the grant is establishing a Partnership Advisory Group that will bring together local education, business, and community agencies. Through these partnerships, PWC will provide procurement, hiring, and workforce development opportunities throughout the community.

The Fayetteville Public Works Commission (PWC) is one of 17 public power communities across North Carolina, South Carolina, and Virginia to receive 2023 Public Power Awards of Excellence.

Presented by ElectriCities of North Carolina, the awards reflect PWC’s commitment to continuously providing outstanding electric service to the community. Public Power Awards of Excellence recognize public power providers for developing a future-focused mindset, strengthening public power, providing superior power, providing customer-centered innovation, and prioritizing their people as their greatest asset.

PWC received public power awards in four categories:

The STRENGTHEN PUBLIC POWER AWARD celebrates communities that build public and political support for public power.

The PROVIDE SUPERIOR POWER AWARD highlights communities that deliver reliable, affordable, and sustainable electricity.

The CUSTOMER-CENTERED INNOVATION AWARD recognizes public power providers that innovate and invest to serve their communities better.

The PEOPLE AWARD distinguishes cities and towns that leverage their people as their greatest asset.

“I am proud of the dedication of our employees as these four awards reflect their steadfast commitment and the pride they take in doing outstanding work,” said Timothy Bryant, CEO/General Manager for PWC. “Every day, they consistently provide safe, reliable, and affordable utility services for our community. The benefits of a public power utility like PWC goes beyond providing value for our customers, it enables us to provide reliable service, create local jobs, and deliver exceptional customer service.”

PWC is honored to be Fayetteville’s hometown utility providing reliable electric and water services with rates that are among the lowest in the state. Our 650+ employees’ commitment to our customers and community is recognized across the state and nation. Working over five million hours with no lost time accidents, in addition to the 2023 Awards of Excellence, PWC has received the American Public Power Association’s RP3 (Reliable Public Power Provider) Diamond Designation six times, one of only 2 utilities in APPA to receive this award this many times.

“This year’s Public Power Awards of Excellence recipients are shining examples of the value of public power,” said ElectriCities CEO Roy Jones. “These outstanding communities prioritize local needs and put their customers first as they develop innovative solutions to provide safe, reliable power with superior service,” said Jones. “We’re honored to celebrate these communities, and we’re grateful for all they do to provide value to their customers.”

ElectriCities of North Carolina, Inc., is the membership organization that provides power supply and related critical services to over 90 community-owned electric systems in North Carolina, South Carolina, and Virginia—collectively known as public power. ElectriCities manages the power supply for two power agencies in North Carolina and provides technical services to assist members in operating their electric distribution systems. ElectriCities also helps these locally owned and operated public power providers thrive today and in the future by delivering innovative services, including legislative, technical, communications, and economic development expertise.

Fayetteville, NC- The Fayetteville Public Works Commission (PWC) recently received national recognition for financial reporting with two awards from the Government Finance Officers Association (GFOA). The first award was for the Distinguished Budget Presentation Award, the highest form of recognition given for governmental budgeting by the GFOA. This is the 29th consecutive time PWC has received this award. In May, PWC was awarded the Certificate of Achievement for Excellence in Financial Reporting for the July 2022 to June 2023 Fiscal Year. This is the 17th year PWC has received this Certificate of Achievement. 

“I am proud the Government Finance Officers Association has recognized PWC with these two awards and the hard work PWC has put in to earn them,” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “Transparency is an important component in fiscal responsibility and speaks to our core values of committing to excellence and doing the right thing.”

“I would like to take a moment to thank the members of the finance team for their hard work and attention to detail in helping us achieve these awards,” said Rhonda Haskins, Chief Financial Officer of PWC. “These reports and budget presentations are more than financial statements, they serve as a policy document, a financial plan that guides operations, and a way to provide important information to our customers.”

The GFOA established the Certificate of Achievement for Excellence in Financial Reporting Program in 1945 to encourage and assist state and local governments to go beyond the minimum requirements of generally accepted accounting principles to prepare annual comprehensive financial reports that evidence the spirit of transparency and full disclosure and then to recognize individual governments that succeed in achieving that goal.

The Distinguished Budget Presentation Awards Program was established in 1984 to encourage and assist state and local governments to prepare budget documents of the very highest quality that reflect both the guidelines established by the National Advisory Council on State and Local Budgeting and the GFOA’s best practices on budgeting and then to recognize individual governments that succeed in achieving that goal.

PWC has been providing utility services since 1905 to Fayetteville and surrounding communities. Currently, PWC provides more than 274,101 services including electric, water, wastewater, and irrigation. PWC’s 650 employees are responsible for maintaining more than 1,400 miles of power lines and 2,825 miles of water and wastewater infrastructure. PWC’s Annual Operating Budget this year is $428.8 million. The bond ratings for PWC are Aa2 with Moody’s and AA with both Standard & Poor’s and Fitch.

Fayetteville, N.C.- Twelve line workers from the Fayetteville Public Works Commission (PWC) are leaving on June 1st to spend two weeks to help build electric infrastructure within the Navajo Nation. In this region on the country, there are thousands of families whose homes have never had electricity. This is the second year that PWC workers have participated in the mutual aid effort, Light Up Navajo, a collaborative effort organized by the American Public Power Association.

“Last year, our crews were moved by the direct and immediate impact their work had on the lives of the 13 families who finally had access to electricity in their homes,” said Jonathan Rynne, PWC’s Chief Operations Officer for the Electric Systems Division. “Despite the challenges of working in a desert environment with rocky soil, each of the crews came back sharing stories about their experiences and were touched by the kindness and appreciation shown to them while they were there.”

The project has brought together crews from across the country since 2019 to support the Navajo Tribe Utility Authority (NTUA) in their efforts to make sure every member has access to electricity. NTUA is a public power provider and its 27,000 square mile service territory covers four western states. Within the vast service area, there are over 13,000 families that still do not have basic access to electricity, water, or broadband internet.

“I would like to thank our Linemen for volunteering to represent the PWC team as they bring public power to those who truly need it most in the Navajo Nation” said Timothy Bryant, CEO/General Manager of Fayetteville PWC. “This speaks to the dedication of our crews and their volunteerism as they support this life-changing project. Their commitment to service is truly exceptional.”

Last year, PWC workers were a part of Light up Navajo IV which included 26 crews from 16 states who connected 130 families to electric service.

PWC’s Fleet Maintenance Department has been recognized for outstanding operations by the National Association of Fleet Administrators with their Top 100 Fleets in America Award for the second year in a row. PWC ranks as #26, up from #30 last year.  NAFA’s 100 Best program identifies and encourages the ever-increasing levels of performance improvement and innovation within the fleet industry. The goal of the 100 Best is to foster pride in the industry, build recognition within the national fleet community, increase levels of productivity and operational effectiveness, and to encourage more individuals to consider fleet operations as a career choice.

To be considered for this distinguished award, PWC was evaluated on Fleet composition, management, and overall operations. Applicants had to demonstrate excellence in 12 key areas:

• Accountability

• Use of Technology & Information

• Collaboration

• Creativity

• Performance Recognition and Celebration

• Evidence of a High Trust Culture

• Financial Management

• Doing it Right the First Time

• Quick Efficient Turnaround

• Competitive Pricing

• Staff Development

• Resources Stewardship

PWC earned distinction in Use of Technology and Information, Staff Development, and Financial Management this year.  Several years ago, Chief Administrative Officer Susan Fritzen set a goal for Fleet to become a Blue Seal Shop, the gold standard of any automotive operation.  Since then, the staff has been working diligently to get there and has accomplished the following:

• Currently 11 individuals hold ASE Certifications from the National Institute for Automotive Service Excellence.
• Some staff have multiple certifications in vehicle repairs and specialized areas.
• 4 employees have Master Certifications, 1 has a double-master, 2 are Service Consultants, 7 have EPA 609 Refrigerant Systems Certifications.   
• Fleet Manager Jim Scaccia obtained his Certified Automotive Fleet Manager (CAFM) Certificate last year.  Jim is credited with leading his staff by example while demonstrating the importance of continuous growth and development.

As part of their commitment to continuous improvement, PWC’s Fleet staff collaborate with other fleets from across the country, NAFA, and other professional organizations to conquer challenges the industry is facing, including high costs of vehicles, parts, and outsourced services; keeping up with everchanging technologies; and sustainability through new initiatives and creativity.  Fleet will also join others across the country in celebrating National Automotive Service Professional Month in June.

Congratulations to Fleet on this much-deserved accomplishment!

On Apr. 17, 2024, the United Way of North Carolina presented their Spirit of N.C. Awards to organizations from around the state who not only demonstrated excellence in their United Way campaign but are building a philanthropic culture community-wide.

PWC earned this year’s award for Impactful and Engaging Campaign Event or Activity – a Meal Packing Event that officially kicked off its 2023 pledge campaign.  Eighty employees helped pack over 35,000 meals in just under an hour that were used by three food pantries: Fayetteville Urban Ministries, Armed Services YMCA at Fort Liberty, and Catholic Charities.  PWC’s 2023 campaign raised $138,678, a 5% increase over 2022, and surpassed its campaign goal of $135,000. PWC also had a record number of leadership givers with 52. The meal-packing participants contributed 36% of PWC’s overall campaign ($49,000+) and added five new leadership givers. 

It is the 18th Spirit Award PWC has earned since 2003.  PWC has earned more Spirit Awards than any other organization in the state.

On Apr. 12, 2024, PWC and Cumberland County announced a partnership to expand PWC’s current water system to provide drinking water to the Gray’s Creek Water and Sewer District.  This partnership will help address the widespread GenX contamination of groundwater throughout the county.

The collaboration underscores a commitment from both organizations to safeguarding public health and strengthening community well-being.

“Today is truly a monumental day in the history of Cumberland County,” said Board of Commissioners Chairman Glenn Adams. “While this problem was not created by the County, the Cumberland County Board of Commissioners has been committed since the beginning to addressing this issue for our citizens – who deserve access to regulated, reliable, safe drinking water.”

Cumberland County’s efforts to address the GenX contamination have focused on developing deep wells, treatment facilities, and distribution lines in Gray’s Creek. However, the commissioners have determined it is in the best interest of residents to change the scope of the project and partner with PWC to expand the utility’s current water system to provide source water and service to the Gray’s Creek District.

“Since forever chemicals were first discovered in the Cape Fear River, PWC has been at the forefront of treatment options and continued advocacy to prevent contaminants like GenX from being discharged into our source water,” said PWC CEO Timothy Bryant.  “That commitment has not changed.  All citizens deserve high quality water to drink, and we are proud to partner with the County to provide that valuable resource to Gray’s Creek as quickly and cost-effectively as possible.” 

PWC and the County will work together to plan for, seek funding for, develop a schedule, and implement the installation of water system infrastructure, starting with service to the Gray’s Creek and Alderman Road Elementary Schools.  The General Assembly appropriated $12 million to PWC to design and build water to the two schools.

The plan to get water to the schools as soon as possible is to make use of existing preliminary design work. To expedite the project, PWC will utilize/revise  an existing design from 2021.  Once installed, PWC will provide quality drinking water in keeping with the high standards set by the Partnership for Safe Water and all other requirements set by the United States Environmental Protection Agency (EPA).

The County plans to utilize American Rescue Plan Act (ARPA) funding to help extend the water system to other areas within the Gray’s Creek Water and Sewer District and will work with residents within the district to find funding for connection fees.  With the shared responsibility of this project with Cumberland County, this should have no impact on existing PWC customers.

“My fellow PWC Commissioners and I are proud to be able to help PWC and the County form this partnership for the benefit of our citizens,” said PWC Commission Chair Donald Porter.  “Our Gray’s Creek community deserves access to high quality drinking water and together we can get the job done.”

PWC was the first utility in North Carolina to be recognized with the Partnership for Safe Drinking Water’s Director’s Award for treatment efforts that exceed US EPA requirements and have maintained  those standards for 23 consecutive years. 

This announcement comes just two days after the EPA was at PWC’s P.O. Hoffer Water Treatment Facility to announce new national drinking water standards to address forever chemicals like GenX in drinking water.  New standards became effective April 10, 2024. PWC is currently upgrading its two drinking water treatment facilities to add Granular Activated Carbon (GAC) filtration that will enable PWC to continue providing drinking water that meets or exceeds EPA standards.

On Apr. 10, 2024 at the P.O. Hoffer Water Treatment Facility, PWC was proud to host U.S. Environmental Protection Agency (EPA) Administrator Michael Regan’s announcement of the first-ever national, legally enforceable drinking water standard to protect communities from exposure to harmful per-and polyfluoroalkyl substances (PFAS), also known as ‘forever chemicals.’

This final rule represents the most significant step to protect public health under EPA’s PFAS Strategic Roadmap. The final rule will reduce PFAS exposure for approximately 100 million people, prevent thousands of deaths, and reduce tens of thousands of serious illnesses.

The EPA is also making unprecedented funding available to help ensure that all people have clean and safe water. In addition to today’s final rule, EPA is announcing nearly $1 billion in newly available funding through the Bipartisan Infrastructure Law to help states and territories implement PFAS testing and treatment at public water systems and to help owners of private wells address PFAS contamination. This is part of a $9 billion investment through the Bipartisan Infrastructure Law to help communities with drinking water impacted by PFAS and other emerging contaminants – the largest-ever investment in tackling PFAS pollution. An additional $12 billion is available through the Bipartisan Infrastructure Law for general drinking water improvements, including addressing emerging contaminants like PFAS.

For nearly 10 years, PWC has been a leader in the Cape Fear River basin, advocating for the protection of the Cape Fear River through the reduction and prevention of the discharge of industrial pollution/PFAS into the river, our primary drinking water source.

Regan commended PWC’s efforts to address PFAS contamination. “This water treatment facility right here has been on the frontlines finding ways to reduce PFAS exposure,” Regan said. “And cities like Fayetteville are showing that together we can get the job done.”

Three employees from the Fayetteville Public Works Commission (PWC) were recently recognized by the North Carolina Waterworks Operators Association (NCWOA) for their commitment and dedication to water quality. PWC employees serve a vital role in providing drinking water that meets and exceeds state and federal standards for water quality.

This year’s recipients include:

• Del Coffman – 2023 Outstanding Operator of the Year

With more than 28 years of service in the industry, Del Coffman started out as a meter reader before making his way up to a Senior Treatment Facility Operator at the Glenville Water Treatment Facility. He is known for actively seeking out training to improve his knowledge of operations and sharing his expertise with the next-generation of operators. Coffman was also recently recognized with the Thomas C. Flowers Award for his dedication and support of the NCWOA Southeast Section.

• John Cummings – 2023 C-Surface Operator of the Year

John Cummings has served in the industry for 2 years after transitioning from the military through the Army’s Career Bridge Program. Cummings quickly excelled at learning to be an operator and serves as an example of how new operators should strive to be.

• Jason Green – 2023 Educator of the Year

Jason Green has been an NCWOA member for 22 years and currently is the Water Treatment Facility Manager for PWC. Green is a member of the Board of Examiners and has taught classes for Operator Certification and Specialized Training since 2006, teaching nearly every class related to water operation education.

“I cannot be more proud of the accomplishments of PWC’s water resources division,” said PWC CEO, Timothy Bryant. “Their leadership and commitment to serving our customers is the reason PWC is recognized as a leader in the state and nation in providing exceptional services.”

“These achievements spotlight the highly capable PWC employees who operate our water treatment plants in an exemplary manner,” said Mick Noland, Water Resources Chief Operations Officer for PWC. “They also give back to the profession by teaching aspiring operators the fundamentals they need to know in order to serve their communities.”

Please join us in congratulating these employees. We thank them for their hard work and devotion to water quality. Fayetteville PWC operates two water treatment facilities and treats around 10.7 billion gallons of drinking water a year. PWC has been recognized with the Director’s Award 21 years in a row by the Partnership for Safe Water, a voluntary initiative for enhancing water treatment to provide higher quality drinking water.

PWC is one of 15 public power communities across North Carolina to receive a 2022 Public Power Award of Excellence. ElectriCities of North Carolina, Inc., presented 15 North Carolina communities with Public Power Awards of Excellence at ElectriCities’ 2023 Annual Conference held in Myrtle Beach, South Carolina.

“I am proud to have joined an organization that has such a tremendous history of excellence and especially proud of our employees’ unwavering dedication and the pride they take to providing safe, reliable, and affordable power to our community,” said Tim Bryant, PWC CEO/General Manager “Being powered by a municipally owned electric system is a tremendous benefit to Fayetteville and to our customers. It enables us to deliver more reliable service than other providers, as well as local jobs and unmatched customer service.”

PWC received public power awards in five categories that align with ElectriCities of NC’s strategic priorities:

Provide Superior Power:  Highlights utilities that deliver reliable, affordable and substantial electric power.  PWC was recognized for its implementation of demand response programs, Time-of-Use Electric Rates; Renewable Energy with its Community Solar program and utilization of battery storage and it’s outstanding reliability.  PWC has been recognized by the American Public Power Association six times with the APPA’s highest reliability designation (Reliable Public Power Provider; RP3- Diamond Level)

Future Focused:  Recognizes utilities for having a future-focused mindset and long term strategic plan & data driven approach toward improving the competitiveness of their utility  PWC aspires to be known as the best utility in the United States.  It’s Strategic Plan includes extensive Key Performance Indicators, and PWC’s customer satisfaction initiatives and surveys include benchmarking PWC against other high performing utilities.

Strengthen Public Power:  Celebrates utilities that build public and political support of public power.  Each year, PWC hosts outreach that educates customers and the community on Public Power such asPWC Day and the PWC Expo.  For over 20 years, PWC has utilized customer feedback and insight through its  Community Advisory Group.

Customer-Centered Innovation:  Celebrates utilities that innovate and invest to better serve their customers and communities.In 2022, PWC introduced the Energy Resource Center and email video bill explanations that provide customers additional information and understanding of their utility use. 

People:   Recognizes utilities that leverage their people as their greatest assets.PWC has formal succession planning, internship programs, PWC University (organizational development & training) as well as offers educational assistance programs and partners with community organizations, such as FTCC to develop future workforce.

“There is tremendous value in public power, and this year’s Public Power Awards of Excellence recipients are going above and beyond to demonstrate that value and move public power’s future forward,” said ElectriCities CEO Roy Jones. “These awards demonstrate the connection city/town has in prioritizing local needs, putting their customers first using innovative solutions that provide safe, reliable power, and leveraging their workforce to provide exceptional service to the community. I’m honored to recognize city/town and the public power employees who put in the hard work each day to power their neighborhoods.”

Nearly 1.3 million people in more than 70 cities and towns across North Carolina get their electricity from public power providers. Since these public power communities own their electric system, they maintain local control and decision making over their operations, providing unbeaten reliability and support for their local economy.

About ElectriCities of North Carolina

ElectriCities of North Carolina, Inc., is the membership organization that provides power supply and related critical services to over 90 community-owned electric systems in North Carolina, South Carolina, and Virginia—collectively known as public power. ElectriCities manages the power supply for two power agencies in North Carolina and provides technical services to assist members in operating their electric distribution systems. ElectriCities also helps these locally owned and operated public power providers thrive today and in the future by delivering innovative services, including legislative, technical, communications, and economic development expertise. Visit www.electricities.com to learn more about the benefits of public power and how ElectriCities helps communities keep the lights on through access to safe, reliable, and affordable energy.

In June 2023, Lineworkers Cameron Phipps, Stone Johnson, Dustin Britt, Marshall Jackson, James Deans, Cody Jonaitis, Lamar Hunt, Jonathan Bullard, Austin Hawley, & Adam Daughety traveled to Arizona to participate in the Light Up Navajo IV project- an ongoing humanitarian mutual aid project that is providing electric service to members of the Navajo Indian reservation who do not have electricity.  Since 2019, American Public Power Association utility members have partnered with the Navajo Tribal Utility Authority (NTUA) on the initiative. Learn more about Light Up Navajo

Please see the below link to view news regarding Fayetteville's Public Work Commission.

PWC’s Fleet Maintenance has been recognized for outstanding operations by the NAFA Fleet Management Association. PWC was named #30 Best Fleet operations of the Top 100 in America.

The 100 Best program identifies and encourages the ever-increasing levels of performance improvement and innovation within the fleet industry. The goal of the 100 Best contest is to foster pride in the industry, build recognition within the national fleet community, increase levels of productivity and operational effectiveness, and to encourage more individuals to consider fleet operations as a career choice.

PWC was rated on 12 performance measures to ultimately be named the 30th best operation. PWC received its highest marks in Creativity, Use of Technology and Information, Staff Development, and Resources Stewardship. Other criteria included: Accountability, Collaboration, Celebration, Evidence of a High Trust Culture, Performance Recognition, Doing It Right the First Time, Quick Efficient Turnaround, and Competitive Pricing.

Fleet is also celebrating Automotive Service Excellence Week – or Fleet Week – June 5-11.

Congratulations Fleet!

At PWC, we care deeply about the quality of the water we provide for our customers, and we’re proud of the exceptional standards we maintain. Each year we publish a “Water Quality Report” with the results of testing we are required to perform. You can find full details of this report on our website – www.faypwc.com/water-quality-report.

However, we don’t test our water just because we “have to.” It’s part of our unparalleled commitment to provide you with the highest quality drinking water that meets and surpasses regulatory requirements.

Recently, a Tesla brand Mega Battery pack was put into operation at the PWC’s Solar Farm. The battery is located on the property of the Butler-Warner Generation Plant. The project took one year to complete and will help save customers approximately $500,000 annually in power generation costs.

The Fayetteville Public Works Commission took action Wednesday that maintains PWC’s current base electric rates, reduces customer fees, introduces optional electric rates that will offer customers’ choice and continue to support PWC conservation efforts as well as support economic development. 

“PWC is pleased to be able to hold our customers’ base electric rates steady, reduce certain fees and offer new optional rates that can help customers save energy and money,” said Elaina Ball, PWC CEO/General Manager.  “Electricity use and technology are rapidly changing, and we are excited to provide options to our customers that will encourage the adoption of new technologies such as roof top solar and electric vehicles.” 

PWC’s new optional Whole Home/Business rate will provide additional incentive for off peak energy use by introducing a new super-off-peak rate, that is 50% less that PWC’s current off-peak electric rate. 

Available in February 2023, customers will have the option to sign up for the new rates, pay a slightly higher basic facility charge, but a pay a significantly lower rate for energy use weekdays from 9pm-5 am. The rate supports PWC’s continuing efforts to reduce energy demand costs and provides options for electric vehicle owners to charge during low demand hours that lessen EV impacts on the electric system. 

PWC introduced Time of Use electric rates in 2019 to help decrease energy demand costs and apply the same pricing structure to energy that PWC pays Duke Energy, its wholesale power-supplier.  During ‘peak’ weekday usage on the electric system, power demand costs are significantly higher than other times of the day.  Shifting energy use outside of the peak hours, helps PWC lower over-all power costs and maintain reasonable rates. 

Also effective in February 2023, PWC will offer a new Renewable Energy Buy Back rider for customers who install roof-top solar.  The rate will be available for residential and small power customers generating 10 kW or less of energy. The rate will accompany bi-directional metering and replace PWC’s current buy-all, sell-all rates for roof top solar.

During their rate action, PWC adopted a new economic development rate for customers who bring 1,000 kW loads to the PWC system or 750kW through expansion.  The discounted rate, effective in September, includes employee and/or capital investments along with other requirements and adds another economic development tool for the community to attract new business or encourage expansion.

Also in effective in September, PWC is changing its demand and energy rate for Medium Power Service customers to continue PWC efforts to manage high energy costs because of peak hour usage.  The rate lowers the demand threshold from 200 to 150 kW and has a 15% lower kwh charge.  Customers currently in the rate classification will have the option to enroll to the new rate in September.  The new rate will be applied all Medium Power Service Customers in September 2023.

In other changes, PWC lowered fees for connection, reconnection, and meter testing, passing along savings achieved by new technology and operations.

PWC and Bloom Energy (NYSE: BE), a leading distributed energy company, announced Thursday plans to install and operate 1.5 megawatts of solid oxide fuel cells. Creating renewable energy from multiple biogas streams in the region, the new project will reduce emissions and advance the Fayetteville community’s efforts to meet North Carolina’s clean energy standards.

Bloom Energy’s fuel cells combine ambient air with fuel, such as biogas, to create electricity without combustion. Generating power from multiple biogas streams, the fuel cell installation – to be located adjacent to PWC’s P.O. Hoffer Water Treatment Facility – will be one of the first of its kind to blend multiple waste gas sources to produce clean, carbon-neutral electricity. The project will use biogas captured from PWC’s Cross Creak Water Reclamation facility, an adjacent landfill, and methane gases captured from local and neighboring swine farms.

As nations and cities continue to grow and urbanize, waste generation is expected to increase by 70 percent by 2050. Currently, waste gas generated from the wastewater treatment process and landfills is flared, a commonly used and controlled method for releasing the gas into the atmosphere, which contributes to air pollution. By reducing biogas flaring at the wastewater and landfill facilities, local emissions are averted, helping to improve air quality. The project will also use methane — a potent greenhouse gas that accounts for 50 to 70 percent of biogas – from swine farms that would otherwise be released into the atmosphere.

By utilizing multiple biogas streams, the waste-to-electricity project will provide reliable, always-on, and carbon-neutral electricity to meet the power demands equivalent to more than 1,000 homes. Bloom Energy’s fuel cells will complement PWC’s existing renewable energy sources, helping meet PWC’s North Carolina Renewable Energy and Energy Efficiency Portfolio Standard requirements.

“PWC is excited to collaborate with Bloom Energy to bring a first-of-its kind clean energy project to our community to serve our customers,” said Elaina Ball, CEO and general manager, PWC. “This project is an anchor for the broader plan to remediate and establish a Cleanfields Renewable Energy Demonstration Park in the community.”

“Producing resilient and renewable energy from waste sources is a critical component of decarbonized and sustainable circular economy,” said Chuck Moesta, vice president, gas, Bloom Energy. “Our waste-to-energy solutions are garnering increasing interest from communities and municipalities. We look forward to bringing this innovative project alive with Fayetteville’s municipal utility, setting an important example for other communities around the U.S. wishing to transition to clean, carbon-neutral energy.”

“This is an innovative project that addresses both our challenging renewable energy mandates and one of the state’s largest industrial polluted sites,” said Ball. “We are excited that the project not only brings creative solutions but numerous other benefits including producing renewable energy, cutting power costs and productive use of local waste gases.”

The project will also complement the cleanup of industrial pollution that has threatened the Fayetteville community for more than two decades. Located adjacent to PWC’s P.O. Hoffer Water Treatment Facility, the fuel cell installation will also border the former Texfi industrial site, which is considered one of North Carolina’s most polluted sites due to residual industrial pollution and contaminated groundwater that poses a threat to the community’s drinking water and the Cape Fear River Basin.

After seeking funds since the early 2000s, the City of Fayetteville and PWC received $220,000 in funding from the state to help launch a pilot program for removing the contaminated groundwater, which is now underway. PWC is also contributing an additional $220,000 for the project. If proven successful, the pilot technology will be utilized in full-scale remediation efforts. Once cleaned up, plans call for a 250-acre park to be developed into the state’s second Cleanfield Renewable Energy Demonstration Park, where renewable energy resources like Bloom Energy’s fuel cells will be located.

Fayetteville PWC has issued $94.79 million of revenue bonds at an interest rate of 2.278%, the lowest rate ever achieved by PWC outside of state lending.  Citigroup Global Markets Inc. was the successful purchaser of the bond series and the PWC funding closed on Thursday November 4, 2021. 

PWC issued their Series 2021 Bonds to fund improvements to its electric, water and wastewater utilities, including $22 million to fund continued work to retrofit utilities in the City of Fayetteville’s Phase V annexation area.

“The low cost of borrowing helps PWC maintain highly-reliable utility services and demonstrates the strength of Fayetteville’s utility system and its management,” said PWC CEO/General Manager Elaina Ball. “When we can fund continued system improvements through low-cost borrowing, it ensures we can continue to provide reliable utility services while also managing our customers’ costs. “

The bonds represent PWC’s continued investment in our electric, water and wastewater systems to support growth, reliability, water quality and compliance according to Ball. “The investment continues to address PWC’s multi-year plan of rehabilitation and replacement of aging infrastructure to ensure safe and reliable services for our 118,000 customers.”

Overall, $90 million of the bond funding is dedicated to PWC’s water and wastewater system.  PWC will use $48 million to replace, upgrade and rehabilitate system mains, manholes and lift stations throughout it’s more than 2,500 miles of water and sanitary sewer system.   Over $10 million will fund back up generation at PWC’s water and wastewater treatment facilities for storm readiness. Backup generators have been critical when hurricanes caused extended power outages and flooding.

PWC’s Rockfish Water Reclamation facility will receive $8.2 million to fund Plant improvements and expansion plans in support of community growth.

The PWC Electric system will use over $7 million of the bond funds to replace one of PWC’s 30 electric substations and fund the expansion of PWC’s Battery storage system at its Community Solar farm by 1.5 Megawatts. 

“PWC received favorable bond ratings by all three rating agencies which underpins our credit-worthiness and keeps our cost of capital low, “said Ball.    “Utilities required a substantial amount of capital to keep up with growth, replace aging infrastructure and maintain the reliability of their systems.  Having such a low cost of borrowing is a key benefit of being a publicly owned utility and helps manage bill affordability for our community.”

Moody’s, S&P and Fitch Rating agencies all affirmed PWC’s AA stable financial ratings during the bond issuance process. 

Moody’s assigned PWC an Aa2 rating in a statement that noted PWC’s financial position will remain sound given its long-standing history of conservative budgetary practices and asset management.

Fitch Ratings  assigned and affirmed PWC’s “AA” rating based on PWC’s very strong financial performance characterized by very low leverage, strong operating cash flow and healthy liquidity.

S&P assigned PWC its ‘AA’ long-term rating stating key factors supporting the ratings include PWC’s deep and diverse service area, credit supportive policies and robust financial metrics.  S&P viewed PWC as having “a very strong operational and management assessment, highlighted by an experienced a sophisticated management team engaged in credit-supportive planning and in adopting a robust set of financial policies and reserves. “

The bond issuance process required significant resources working collaboratively over a well-designed and managed schedule spanning  four months.  Lead by PWC and City of Fayetteville Executive, Finance and Legal Staff, the process required several external resources. 

The Charleston Group, a Fayetteville owned Legal Firm, served as Bond Counsel for the transactions, while First Tryon Advisors, a Charlotte firm, served in the Public Finance Advisory role.   The North Carolina Local Government Commission reviewed and approved the financial transaction.  The Bank of New York Mellon Trust Company served as Trustee and Disbursement Agent securing the project and debt service funds over the life of the bonds.